Warranty policies

The product is warranted free of charge if all of the following conditions are met:

– Products on the list are sold at AT Vietnam Automatic Equipment Co., Ltd.

– Product has technical defects due to Manufacturer.

– The warranty period on the warranty card is still valid.

– The warranty card is intact, not patched, not erased, repaired or smeared.

– Warranty card with full information: product code, serial number, date of manufacture, name of customer used, address, date of purchase (for products that do not apply electronic warranty).

– Manufacturer’s warranty stamp and seal (if any) on the product are intact.

The product is not warranted or will incur a warranty fee if it falls into one of the following cases:

– Products not on the list are sold at AT Vietnam Automatic Equipment Co., Ltd.

– The product does not satisfy one of the warranty conditions in section 1.

– The serial number, product model does not match the Warranty Card.

– Customers arbitrarily intervene to repair products or repair at warranty centers that are not authorized by the Manufacturer.

– The product is damaged due to user error, and the damage is not covered by the Manufacturer’s warranty.

– In case of warranty fee, ATV’s customer service staff will advise customers fully before proceeding with warranty procedures.

Warranty 12 months or 24 months for each type of product, counting from the date of purchase of new products if the problem is damaged due to technical problems of the manufacturer.

The warranty location is stated in the warranty card attached to the product. Please contact the Supplier/Distributor’s Warranty Center directly according to the information in the warranty card.

The customer care support department will assist in guiding customers on how to go to the outside warranty centers of Manufacturers and Distributors participating in the product and service warranty system. All information of the Member Supplier is recorded on the delivery receipt/invoice attached to the box.

If you have difficulty contacting the Warranty Center, please contact ATV’s Customer Care department at email nguyenby.atv@gmail.com, website: www.anthanhsteel.com or hotline: 0867 875 578 for support.

In all cases, the product warranty period depends on the policy and/or availability of replacement equipment/products of the Service Center and will be specifically notified to you at that time. The Service Center points to receive the product for warranty in case you bring the product to the Warranty Center yourself; or as soon as ATV receives a notice of the warranty period in case you make a product warranty through ATV.

In any event, ATV is not responsible for any damage or loss that occurs if you do not follow the instructions in this Warranty Policy.